We're with you in spirit.
To the Girlfriend community,
We hope everyone is safe and healthy during this difficult time. In light of the current developments around COVID-19, we wanted to take a moment and share the steps we’re taking to keep our community and employees as safe as possible.
While we don’t currently have retail spaces, our small but mighty team have all been working from home, all with full pay. We realize this is a privilege that not everyone is afforded, and plan to do our part at social distancing and flattening the curve. Our online store remains open at this time, and our warehouse is following recommendations from the CDC and WHO to ensure their safety and yours.
In the meantime, we hope to shed some positivity and comfort through our email and social channels as we navigate this new and changing reality. Don’t hesitate to reach out - let us know how we can support you through this or if you have any questions or concerns. We’re here for you! Let’s stay safe and connected.
All our best,
Quang, Ellie, & the Girlfriend team.
Are you still shipping out orders?
We are still fulfilling and shipping orders while taking the necessary precautions to ensure the safety and health of our works. All orders are still scheduled to arrive within our usual arrival times but we will be sure to keep our community updated if this changes.
For more information on shipping, check out our FAQ page here.
I'm unable to receive my package at my shipping address. What can I do?
As much as we'd love to, we're unable to update shipping addresses once an order has been shipped. We highly recommend reaching out to your carrier, which you can find here, and requesting that your mail be held or rerouted.
What extra steps are you taking with your factory and warehouse?
Our warehouse and factory overseas have implemented a strict protocol for all workers coming and leaving work, as well as environmental management procedures. Temperature checks are being performed daily to ensure the safety and health of other workers, masks are provided to each employee daily to provide protection during working hours and traveling from work and shared spaces are being disinfected routinely throughout the day. Both facilities are following CDC and WHO guidelines and any updated recommendations or steps will be incorporated accordingly.