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1414 NE 42nd St
Seattle, WA 98105
Delivery & Shipping
How do I track my order?
When will my order arrive? In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)
All orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking.
If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.
If you are in Canada, the UK, or Australia, your package will arrive 8-12 days after it ships.
Where do you ship? We currently offer shipping to the United States, Canada, United Kingdom, and Australia. Shipping is free to each region for orders $100+.
Can I make changes to my order after it's been placed? We're unable to make any changes to your order after it's been placed, including address changes, item changes, or cancelation requests.
If you need an address change on your package, we recommend reaching out to the carrier to update your shipping information. Not sure who your carrier is? Find out here!
Returns & Exchanges
What is your return and exchange policy?
- US customers: We gladly accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Start your return here.
- International customers: We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 30 calendar days of receipt, for your refund to be considered. Please note that any duties/taxes you pay are non-refundable.